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Shopping Terms and Conditions

Our Terms and Conditions are shown below. They cover prices, ordering, payment, the dispatch of goods and services and cancellation. They also describe our commitment to provide goods and services of merchantable quality and to refund your payment if those goods or services are faulty or not what you ordered. They tell you what to do if an item is faulty or doesn't arrive in a reasonable time. They also describe how we protect your personal information and credit/debit card details. The terms do not affect your statutory rights under English law.


Orders should be placed using the shopping basket and checkout system provided on this website. Provided you enter your e-mail address correctly in the customer details form, we will e-mail you a confirmation of your order.A summary of your order, detailing the product(s) cost and postal charges, if any, is displayed on the payments page for you to read before confirming the order.


Payments may be made by credit or debit card through Lloyds Bank. In order to enter your card details, this website will establish a secure link between your browser and the secure server.  We never see the card details. You should not attempt to send your credit card details by any method other than that provided. If you do so, we will not be liable for any loss. If you consider your card number has been fraudulently used you should contact the issuing bank.

Dispatch of goods and services

We will normally arrange for goods to be dispatched within seven working days of receiving your order, unless a longer period is specified on the relevant pages of our website, or advised by the supplier. Where your order is for a service, the provision of services will take place or start within seven working days, unless a longer period is specified on the relevant pages of our website or advised by the supplier of the service.. If for any reason an item is unavailable, you will be notified and offered the choice of an alternative item or a refund. Societies providing goods and services under contract to us are run mainly by volunteers. Due to holiday arrangements and for other reasons they will occasionally be unable to meet this timescale.. Goods will be dispatched by Royal Mail/Parcelforce, and all items sent overseas will be sent by air mail. Results of search services may be sent by e-mail.

Society Membership

Where you apply through Parish Chest for membership of a Society, our service is limited to submitting the membership application and payment, and is completed when you receive an acceptance into membership from that Society. The acceptance may be in writing or by e-mail. From that time onwards the Society takes over responsibility for the provision of membership services.

Quality of Goods and Services and Returns Procedures

Our aim is that all our customers will be completely satisfied with the quality of the goods and services that they buy from us. If you are not satisfied with the quality of an item, or if an item is faulty or is not what you ordered, please contact us with the details. We will let you know the address to return the item to. When you have returned it we will send a replacement or a refund of your payment, whichever you request.


When we refund a card payment, we will credit the amount to be refunded to your card account.

Responsibility for Local Taxes and Duties 

You are responsible for payment of any Local Taxes and Import Duties levied in the country of the delivery address.

Order Not Received

If you have not received your order within a period of time that you consider adequate (depending on your location) please contact us.

Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason

Cooling off period


One order, one delivery
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

One order, multiple goods delivered separately
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last goods.

Service or contract for the supply of digital content that is not on a tangible medium

(down-load or streaming)

The cancellation period will expire after 14 days from the day of the conclusion of the contract.


To exercise the right to cancel, you must inform us of your name, geographical address and where available, your telephone number, fax number and e-mail address and of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).

Option for submitting cancellation via form on website

You may use the attached model cancellation form, but it is not obligatory


To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Retention of reimbursement

We may withhold reimbursement until the goods have been received by the supplier or you have supplied evidence of having sent back the goods, whichever is the earliest.

Return of Goods

You shall send back the goods or hand them over to the supplier without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Return Cost

You will have to bear the direct cost of returning the goods.

If after the fourteen (14) day "cooling off period" provided for in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, an item is not faulty, and you just change your mind about buying it, we reserve the right to:

  • Refuse the refund until the good are returned in an undamaged/unused condition
  • Agree to the refund but charge you postage and transaction costs.

All purchases from Parish Chest will be handled via our secure payment gateway. Parish Chest and/or its officers/employees have no access to your card details.

Applicable Law

These terms and conditions, your order and payment and the delivery of the goods and services you order, form the basis of a contract under the laws of England and Wales between you the customer and Parish Chest. Your statutory rights under the laws of England and Wales are not affected by these terms and conditions.

Privacy Policy

We will pass your order and address details (but not your credit card details) to the Supplier who will dispatch the goods or services you are purchasing and not to any other person or organisation. We and all our Suppliers are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the UK Data Protection Act 1998), according to our Privacy Policy